Terms of service

Payments & Refunds Policy

1. Payments

• All payments must be made in full at the time of purchase unless otherwise agreed.
• We accept [list your payment methods, e.g., credit/debit cards, PayPal, bank transfers, etc.].
• Prices are displayed in [USD/BRL/etc.] and are subject to applicable taxes and fees.
• Customers are responsible for ensuring that payment details provided are accurate and up to date.

2. Order Confirmation

• Once payment is received, customers will receive an order confirmation by email.
• If payment is not successfully processed, the order will not be confirmed.

3. Refunds

• Refunds are only eligible for products/services that are defective, damaged upon delivery, or not as described.
• To request a refund, customers must contact us within [X days, e.g., 7 business days] of receiving the order.
• Approved refunds will be issued to the original payment method within [X days, e.g., 7–14 business days].

4. Exchanges

• Exchanges may be offered instead of refunds where applicable, subject to product availability.
• Customers are responsible for any shipping costs associated with returns or exchanges, unless the product is defective or sent in error.

5. Non-Refundable Items/Services

• Custom orders, discounted items, or services already rendered are non-refundable.
• Digital products or downloads cannot be refunded once delivered.

6. Cancellations

• Orders may be canceled within [X hours] of purchase if they have not yet been processed or shipped.
• Once shipped, cancellations are no longer possible, and the standard refund policy will apply.